Privacy Policy

This page explains how Gwanwyn/Age Concern Cymru uses any information visitors gives to us on the Gwanwyn website, and the ways in which we protect visitors’ privacy.

The Data Protection Act

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use appropriate technologies to safeguard your data, and keep strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so. We do not send you subsequent communications unless you give us permission to do so.

What information do we collect?

We use customer contact information from the ‘contact us’ form to send the visitor information or materials requested by the visitor. The visitor’s contact information is also used to contact the visitor when necessary, for example, to fulfil a query. From time to time, our site may use an order or donation form for visitors to request information, products, services and make donations. We collect visitor’s contact information (like their email address), demographic information (like their age, profession), and financial information (like their account or credit card numbers).

Contact information and financial information from the order and donation forms are used to fulfil orders. The visitor’s contact information is also used to get in touch with them when necessary, for example to be able to fulfil an order. Financial information that is collected is kept secure using encryption.

Our online surveys and campaign forms may ask visitors for contact information (like their email address) and demographic information (like their post code, organisation, age, or income level).

We use “session cookies” on our website, which store some of the visitor’s “preferences” while they move around the site (like font sizes). Cookies are pieces of data created when users visit a website. Visitors can set their computer not to accept cookies. Session cookies are deleted when visitors leave the site. They do not contain any personal information about users, and do not hold any information about which sites they visited before the Gwanwyn website.

We collect log file information from all our visitors, which we use to make changes to the layout of the site and to the information in it, based on the way visitors move around it. Log files allow us to record visitors’ use of the site. Our hosting provider, Clook, uses the log file information to provide us with website usage information.

What happens when visitors link to another site?

The Gwanwyn website contains links to other websites. This privacy policy applies only to our site, so visitors should always be aware when they are moving to another site and read the privacy statement of any site which collects personal information.

We do not pass on any personal information about our visitors to any other site.

Access to your information

The information we hold will be accurate and up to date. Visitors can check the information that we hold about them by e-mailing us. If visitors find any inaccuracies we will delete or correct it promptly.

Users 16 and under

If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide personal information to the Age Concern Cymru website. Users without this consent are not allowed to provide us with personal information.

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures visitors are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.